Senior Customer Service Representative - National Remote

You�??ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life�??s best work. SM

It�??s that time, isn�??t it? You�??re ready for the next step forward and an opportunity to build on your skills and it just so happens that there�??s never been a better time to get on the team at WellMed . We�??ve built one of the world�??s most effective and respected claims call teams. And that�??s where you come in. We�??ll look to you to maintain our reputation for service and provide a positive claims experience. We�??ll back you with the great training, support and opportunities you���d expect from a Fortune 5 company leader.

This role is equally challenging and rewarding. You'll be on the phone for long periods of time and encounter all types of communication styles and personalities as you help resolve conflicts or issues. You'll deal with stressful situations and resolve complex health care concerns in a positive, simplified manner demonstrating excellent customer service skills.

This position is full - time (40 hours / week), Monday - Friday. Employees are required to work our normal business hours of 7:00 AM - 5:00 PM CST (Central Standard Time zone) including the flexibility to work occasional overtime (not mandatory) based on business need.

We offer 2 weeks of training. Training will be conducted virtually from your home.

*All Telecommuters will be required to adhere to UnitedHealth Group�??s Telecommuter Policy.

Primary Responsibilities:

• Review and research incoming healthcare claim calls from providers (doctors, clinics, etc.) by navigating multiple computer systems and platforms and verifies the data/information necessary for processing (e.g., pricing, prior authorizations, applicable benefits)
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding
• Meet the performance goals established for the position in the areas of efficiency, accuracy, quality and attendance

You�??ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• Working knowledge with computer and Windows personal computer applications, including the ability to navigate and learn new and complex computer system applications
• Ability to work any shift between the hours of 7:00 AM - 5:00 PM CST (Central Standard Time zone) from Monday - Friday including the flexibility to work occasional overtime (not mandatory) based on business need

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e. , office, administrative, clerical, customer service, etc.), using phones and computers as the primary job tools
• Prior health care experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to multi - task for extended periods of time, including managing calls while also navigating multiple computer systems
• Ability to remain organized, focused, and productive on highly detailed repetitive tasks
• Ability to de - escalate calls, listen to customer needs and respond appropriately with compassion and empathy
• Excellent problem - solving skills, including the ability to independently research issues using multiple information sources

Careers with WellMed. Our focus is simple. We�??re innovators in preventative health care, striving to change the face of health care for seniors. We�??re impacting 90,000+ lives primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We�??ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life�??s best work. SM

California, Colorado, Connecticut, Nevada, Washington or New York, Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / Washington / New York / Rhode Island residents is $16.00 - $31.44. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you�??ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone�??of every race, gender, sexuality, age, location and income�??deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes �?? an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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